Privacy Policy

Introduction#

Axie Studio, Company ID 04091723505001, located in Jönköping, Sweden, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you use our platform, websites, authentication pages, workspaces, AI agents, booking, time, CRM, social, and 3D/AR services.

Information We Collect#

We collect information that you provide directly to us and information that is automatically collected when you use our Service:

• Account Information: name, email address, authentication credentials, organization membership, role, and profile information
• Usage Data: workspace activity, chat interactions, API requests, feature usage, audit logs, support tickets, and operational events
• Device Information: IP address, browser type, operating system, device identifiers, security telemetry, and approximate region
• Cookies and Tracking Technologies: cookie identifiers, consent preferences, session storage, and analytics events as described in our Cookie Policy

How We Use Your Information#

We use the information we collect to:

• Provide, maintain, secure, and improve the Service, including authentication, tenant isolation, billing, and customer support
• Send technical notices, security alerts, product updates, transactional emails, and support messages
• Analyze usage patterns, reliability, performance, and product adoption to improve the Service
• Detect, prevent, investigate, and respond to abuse, fraud, unauthorized access, incidents, and legal claims

Lawful Basis for Processing#

Where GDPR applies, we process personal data under the following lawful bases:

• Contract: to create accounts, provide workspaces, process subscriptions, and deliver requested services
• Consent: for optional analytics, marketing cookies, and communications where consent is required
• Legitimate Interests: to protect the platform, prevent abuse, improve reliability, and understand aggregate usage
• Legal Obligation: to retain accounting, tax, security, and compliance records when required by law

Information Sharing and Disclosure#

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: with processors that support hosting, database, email, analytics, payments, authentication, AI infrastructure, security, and customer support
• Legal Requirements: when required by law, regulator, court order, or to protect rights, property, safety, and platform integrity
• Business Transfers: in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to continued protection

Sub-processors#

We use carefully selected sub-processors to operate the Service, including cloud hosting, database, email delivery, payments, analytics, AI model routing, and error monitoring providers. We require appropriate contractual, confidentiality, security, and data protection obligations from processors that handle personal data for us.

International Data Transfers#

Axie Studio is based in Sweden, but our providers may process data in other countries. Where personal data is transferred outside the EU/EEA, we rely on adequacy decisions, Standard Contractual Clauses, supplementary safeguards, or another lawful transfer mechanism.

Cookies and Tracking Technologies#

We use strictly necessary cookies for authentication, security, consent storage, and core website functions. Optional analytics or marketing cookies are used only according to your choices and applicable law.

You can manage your cookie preferences through our cookie consent banner and read more in our Cookie Policy.

Data Security#

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: we use modern transport security and encryption for sensitive data where appropriate
• Access Controls: we restrict access to authorized personnel and enforce role-based access controls in workspaces
• Security Monitoring: we monitor for vulnerabilities, abuse, suspicious access patterns, and operational failures

Data Retention#

We retain personal data only for as long as needed for the purposes described in this policy, unless a longer period is required by law:

• Account and workspace records are retained while your account or workspace is active and during any deletion grace period.
• Billing, tax, and accounting records are retained as required by Swedish and EU financial law.
• When workspace deletion is finalized, workspace content and sessions are erased; a minimal non-reversible owner email fingerprint may be retained temporarily to prevent abuse.
• Cookie consent records and analytics identifiers are retained according to the Cookie Policy and your consent choices.

Your Privacy Rights#

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: request a copy of the personal information we hold about you
• Right to Correction: request correction of inaccurate or incomplete information
• Right to Deletion: request deletion of personal information or a workspace where legally available
• Right to Data Portability: request transfer of data in a structured, commonly used format
• Right to Object or Restrict: object to or restrict certain processing, including direct marketing

Data Breach Notification#

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the appropriate supervisory authority within the timeframe required by GDPR and notify affected individuals when legally required.

Automated Decision-Making and AI#

Axie Studio provides AI-assisted tools, but we do not use solely automated processing to make legal or similarly significant decisions about users. Customer-configured AI agents may generate content or recommendations; workspace owners remain responsible for how they configure and use those outputs.

Children's Privacy#

Axie Studio accounts are only available to users who are 18 years or older. We do not knowingly collect account data from children or allow minors to create accounts.

Changes to This Privacy Policy#

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the Last Updated date when changes are made.